2022 was a big year for the SPARK team! We made some amazing progress on our goals and are excited to share a recap of all that we accomplished.
Thank you to our loyal customers for supporting us through another great year - we know that the future is bright. From everyone at SPARK, we hope you have a happy and prosperous new year!
Here's to 2022!
The hospitality industry is constantly changing
Covid-19 has had a tremendous impact on the hospitality industry, forcing it to rapidly adapt and innovate. To meet safety guidelines, many businesses have implemented contactless ordering systems as well as contactless payment methods. This shift was accelerated by Covid but is likely here to stay due to its convenience for customers. The Covid pandemic has also caused staff shortages in the hospitality industry, prompting business owners to look towards robotics technology to take over mundane tasks like food delivery or cleaning. While these changes are challenging, these advancements are making hospitality services more efficient, cost effective and safer for customers and employees alike.
Technology has changed the way to interact with customers
Technology has enabled businesses to provide contactless ordering, either in-store via kiosk or online with QR codes. This creates a more streamlined and efficient ordering experience that better meets customer needs and preferences. Not only does contactless ordering enhance the customers’ experience, but it also increases customer satisfaction since contactless payment options are convenient, fast, contact-free, and secure. With contactless ordering, the food delivery process can be improved too as many restaurants have developed apps open to both customers and delivery drivers. This helps restaurants maintain contactless connections while enabling their employees to complete orders on a timely basis. In short, contactless ordering has changed the way businesses interact with customers for the better.
Robotics solution made a huge impact on social media marketing
In recent times, the combination of social media and robotics has drastically changed the way customers interact with businesses. In fact, customers sharing robotics videos for business help companies gain a presence on multiple platforms. Whether it’s through customers featuring robot solutions online or live streaming robot demonstrations to promote their companies, robots have animated customers’ experiences and increased engagement in unexpected and dramatic ways. Businesses that invest in the latest robotics technology can easily use the novelty of the product to advertise their company. This combination of technology creates an attractive incentive that customers find hard to ignore and encourages them to share this content with friends and followers. Social media has revolutionized marketing; leveraging robotic technology can give businesses a competitive edge in an increasingly tech-driven marketplace.
IoT is the future of hospitality
The hospitality industry is continuously striving to provide top-notch surroundings and service to its customers. In this day and age, initiatives that harness the power of the Internet of Things (IoT) have emerged as a viable option for hotels, restaurants and other types of business establishments in the hospitality sector. The possibilities are nearly endless; robotic ordering systems can take care of the order taking process with ease, cleaning robots can be used for daily maintenance, and high-tech sensors can be integrated into almost any system for added effect. Furthermore, such solutions provide a seamless experience from start to finish, moving one step closer towards fully autonomous establishments. IoT has proven itself to be an asset for businesses within the hospitality industry - it's time to embrace this innovative technology!
The SPARK ecosystem:
4 new products and 100+ new functions
SPARK is proud to announce the newest additions to its ecosystem: SPARK Kiosk, SPARK Pay, SPARK Mobile Ordering and SPARK KDS. As a leading provider of innovative software solutions for the hospitality industry, these products will undoubtedly help businesses streamline their services and increase overall efficiency. Benefit from increased customer engagement, optimised order efficiency and an enhanced digital presence with these valuable tools; operators are able to grow their business and reach more customers than before. Embrace the latest advancements in technology and embrace new opportunities today with the power of SPARK's four new products.
Customer expectations have inspired us deliver more services
In today’s ever-evolving world, customers have grown accustomed to quick, digital solutions to their needs. As such, businesses must take bold steps in delivering services that are not only up to par with their high expectations but also stand out from the competition. This means offering visual experiences using gadgets and high tech robotics as well as creating unique selling points that will differentiate them from others in the market. With customers expecting service on demand, businesses must stay ahead of the curve in order to be successful.
The hospitality industry is constantly changing. With the advent of new technologies, we're seeing a shift in the way customers interact with businesses and vice versa. Social media has changed the way we market to customers and robotics solutions have made a huge impact on social media marketing specifically. IoT is the future of hospitality- as SPARK ecosystem continues to grow, we can expect to see even more changes in the coming year. 4 new products and 100 new functions were introduced this year in the SPARK ecosystem and customer expectations have forced us to change the way we deliver service.
As we move into next year, digitalisation will continue to play a big role in hospitality so SPARK will continue to provide innovation and streamlined digital solution to hospitality operators around the globe.
Thank YOU for being part of this incredible journey. Our SPARK Team are so excited for the year to come and we hope you're a part of the journey. Here's to 2023!
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