Why your hospitality business needs an up to date EPoS system

Point of Sale systems are at the heart of hospitality businesses! They allow venues to accept payments, keep control of stock, and provide outstanding customer service. As consumer expectations continue to rise, so does the competition for their attention. The smallest issue can be the difference between keeping and losing customers.

Why do you need an EPoS? 

An Electronic Point of Sale (EPoS) is a combination of hardware and software designed to help venues run more effectively. They provide the tools necessary to deliver quick service while ensuring transactions are completed accurately, making it straightforward for employees to complete sales.

Modern point of sale systems record payment information and have the ability to generate reports easily. These features are vital as more than 60% of small business owners rely on cloud-based analytics tools to make key business decisions, which they use to improve their profits and customer experience.

Ease of use 

Why invest in an EPoS system?

• Getting started is simple, and getting set up only takes a matter of minutes. With an intuitive UI, staff training can be drastically reduced saving time. When staff are familiar with the system, there is a huge increase in service speed which improves the customer experience.
• EPoS systems enhance reporting capabilities as all the data can be automatically synced with accounting software, saving time and generating accurate reports. As they are Cloud-based, reports can be accessed anywhere at any time making it easier for managers to look at employee sales and get an overview of popular products customers enjoy!
• Software can be downloaded onto handheld devices increasing mobility in a venue. Having a cloud-based payment solution makes it easier for businesses to streamline their day-to-day and scale their business as it expands.

• Some point-of-sale systems have built-in loyalty programmes. Most people are familiar with a point-based loyalty scheme and a stamp-based loyalty scheme. Putting these in place is a proven way to maintain and develop great customer relationships.

• A good electronic point of sales system will provide hospitality businesses with inventory management. Business owners should be able to check stock levels in real-time, update, add new stock and manage stock from different areas and locations within the venue.
• With EPoS systems being fully digital, hospitality has the opportunity to fully integrate with other services such as Xero, Poynt and Opayo. That includes payment and other software providers. All of these tools and integrations are created to improve efficiency, creating good experiences and selling more.

Learn more about EPoS systems today!

Customer Experience

A quick and efficient service will create an experience that is not time consuming for the audience, consider:

• Having a choice of payment methods, as this will help venues face any future challenges.
• Providing flexibility for payments. Allowing them to pay how and when they want. This is needed now more than ever, due to the pandemic.

Reports- tracking customer data

Making customer experiences more personalised by having a system that can create profiles to engage and highlight what their preferences are,  will lead to them having the best service.

Having an EPoS system will be essential to develop future marketing strategies, helping venues to analyse purchasing habits.

Inventory

Making one change will update on every terminal the venue owns. With real-time inventory, hospitality businesses can perform immediate updates, as well as being able to instantly see stock levels. Product demand can change so having full control is very important. EPoS systems provide accuracy, ensuring you won't lose money through unnecessary bulk ordering, and notifying any shortages.

Access information - permissions

Building a more professional, secure service is extremely beneficial and often overlooked. When establishing the responsibilities of certain members of staff, managers can improve autonomy within the business and also safeguard their profits and customer data. This is vital with the rising expectations of customers. EPoS systems on the market today are able to store customer preferences and make it possible to deliver a personalised service.

Freedom

As EPoS systems have evolved, they have become a business management suite that can manage and forecast bill payments, invoices, payroll as well as other expenses. Being able to view this information has never been more convenient, allowing business owners to work when, where and how they want. Giving them the freedom to continue with their day-to-day duties, whilst being able to check and update their business on the move, from any device.

SPARK’s Terminal why us 

What SPARK’s EPoS system can offer?

SPARK’s EPoS system can do all of this and more! SPARK’s terminal comes with a customer-facing display. It is designed specifically for the harsh environments and heavy use of hospitality.

Some features of the Dual Screen Terminal are:

• Scratch-resistant screens
• Multiple port compatibility for accessories
• Space-saving ergonomic system
• Receipts and orders are printed instantly from the built-in printer as soon as the transaction is closed.

SPARK devices are made by hospitality professionals and can future-proof your business. SPARK will keep your business on the cutting edge and grow with your business, new products will integrate seamlessly with existing SPARK products increasing productivity and improving data accessibility.

SPARK will give businesses the opportunity to compete with larger chains for a fraction of the cost!

 Learn more about our terminal here!