Hospitality businesses have been unable to open for quite some time. Now we can see the light at the end of the tunnel, as reopening is on the horizon for hospitality venues. At this point it is important to have a checklist of everything needed to restart businesses with maximum efficiency and safety.
Customer communication.
First and foremost, getting customers coming back to a hospitality venue is vital to reopening. Communicating to customers about when and how a business is opening back up will be the key to making visitors feel safer when eating at a venue. Alert people to the limits that will be available and how business will be conducted. In this time of uncertainty, ensuring customers know exactly what the situation is will reassure them when deciding where to go.
With a great EPoS and CRM, hospitality venues can easily create and send out all the necessary information to customers with ease.
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Menu Optimisation.
Tastes have changed over the past year, starting off with a large, over complicated menu might put too much unnecessary stress on hospitality venues that are getting back onto their feet. For this we suggest optimising food and drink menus. Reducing the size of the menu allows hospitality businesses to reduce the amount of staff needed at one time as well as improving overall efficiency. Modern EPoS systems can do this effortlessly in the back office, and update all of your devices at the same time.
Stock levels.
The amount of produce hospitality businesses will be serving will be limited. With venues being spaced out for safety reasons, the number of customers being served will be reduced. Less overall orders means less stock being used. It is important when reopening to keep a close eye on stocks as to not run out of anything. Having a system in place that can sort stock automatically can save time and labour costs.
Floor plan
Hospitality venues need to make the most of their space. Rearranging and making sure all staff know which tables are what, can seem like a monumental task. Great EPoS systems allow for custom floor plans to be created in minutes. With easy to view floor plans, venues can change and alter their layout with ease while keeping everyone on the same page.
Find our how SPARK's reservation system can help sort out your venue!
Hardware
Having an integrated set of hardware within a hospitality business grants multiple benefits to every part of the business. Giving staff handheld devices that can take orders and payments table side reduces queuing within venues, making day-to-day working safer for staff. Modern handheld devices can also send orders directly to the kitchen system, allowing kitchen staff and waiting staff to be in close proximity less frequently.
Hospitality businesses should also be working with technology that can communicate and save data to The Cloud. The Cloud is a secure system that can be accessed anywhere, meaning venues can check their reports wherever suits them best.
Payment options.
The way customers are paying is always adapting. Hospitality businesses have the ability to take all forms of payment. Many people have changed from using debit cards to using digital wallets for online payments, they will also use this in venues where they can.By making payment options as accessible as possible for customers, businesses can increase the safety and level of service they provide.
Delivery
Delivery and takeaway services have been the lifeblood of many businesses over the last year. When reopening, hospitality venues should keep open their delivery options as many customers will feel safer ordering than going into restaurants and pubs. By offering an online app, people can see and order food without having to be at a venue.
How Spark can get you ready.
SPARK has made sure we can make any hospitality business ready for reopening . All of our products work together in a seamless ecosystem, making sure that every part of a hospitality venue can run more effectively and efficiently every day.
Talk to us today to learn more about our SPARK ecosystem!